Our Refund Policy

For 2025, we are offering a 24 hour refund request policy on dahlia tubers only.

If you receive a tuber that is in poor condition, you may request a refund within the first 24 hours of delivery. Please note, this is not 24 hours from when you open the package, it is 24 hours from when USPS reports the package was delivered, as noted by shipping tracking data. We highly recommend you open and inspect your order immediately.

In order to receive a refund you must submit this form within that 24 hour period, and include a photo: https://tally.so/r/nr2aDN

Once we receive the form, we will send you an email with next steps and you will repackage the tuber and send it back to us. You do not need to mail it within the 24 hours. Once we receive the returned tuber, we will issue your refund.

Loss or Damage During Shipping: We do not offer automatic replacements or refunds for orders lost or damaged during shipping. All orders are shipped with up to $100 insurance. We will assist in filing a shipping claim for lost or damaged packages. If the claim is approved and insurance is reimbursed, we will refund your purchase price.

24 hours after delivery, all sales are final. We do not offer refunds or replacements for any purchases after 24 hours. This includes but is not limited to the following scenarios:

• We do not refund/replace tubers or cuttings that shrivel, rot or die before planting.
• We do not refund/replace tubers or cuttings that rot/die in the ground.
• We do not refund/replace tubers or seeds that don't sprout.
• We do not refund/replace tubers or cuttings that grow stunted.
• We do not refund/replace tubers or cuttings that don't bloom.
• We do not refund/replace tubers or cuttings that exhibit disease.

All sales are final after correcting for Packaging Errors and Storage Loss Before Shipping as outlined below.

Packaging Errors

Open the packaging and inspect your tubers immediately. Make sure you received the correct amount and the correct varieties. If your order is incorrect (missing or wrong varieties), you must contact us within 24 hours. We will ask for a photo of your order items and compare it to the photo we took before shipping. If in error, we will correct the order by sending out the correct varieties or refunding the missing varieties. After 24 hours all sales are final.

Storage Loss Before Shipping

Loss of tubers during storage is common for certain varieties. We undersell our stock of tubers by 50%. However, it is possible that between the time you purchase and the time we begin shipping, tubers may rot in our storage. If that happens, we will notify you and refund the purchase price of the tuber that is no longer available. If you ordered other varieties, they will ship as expected. If you did not order any other varieties, your shipping fee will also be refunded. We are not able to offer the option of a replacement variety or substitutes.

Shopper Conduct Policy

It grieves us to have to write this policy. Over the last few years the online community for dahlia lovers has become fraught with consumers feeling they can and should handle customer service issues publicly rather than privately. We believe this is bad for small businesses. We chose not to sell to people who behave this way.

If you choose to post on social media in a way that would damage our reputation as a grower, farmer, or business owner OR email, DM or chat us rude messages, we will block your email and social profiles from further communication and give you a permanent block from our store.

If you initiate a chargeback against us, we will permanently block you from further purchases in our store. We will also pass your name on to other tuber sellers to add to their ban list. Shopper misconduct is regularly discussed among tuber sellers and we share our ban lists.

If we see you disparaging another grower or seller online we will block you from our store. If we see you telling a buyer to do a chargeback on another seller we will block you from our store. Pretty much, if we see you actively trying to tear down ANY dahlia seller anywhere on the internet it’s going to get you a ban. Handle your customer service issues privately and be polite.

2025 Dahlia Disease Policy

We passed our Washington State Department of Agriculture inspection which checks for virus. We are a WSDA licensed nursery.

According to the American Dahlia Society's ongoing virus research, an average of 87% of healthy, asymptomatic dahlia plants carry at least one dormant virus. You can expect that 87% of the tubers we sell (and every other tuber producer sells) have dormant virus.

Our goal is to grow healthy plants. That means they bloom vigorously and are asymptomatic, even if they carry a dormant virus.

Insects are the primary vector for dahlia disease so we employ an extremely strict insect management program and spray for pests regularly throughout the season. We have a zero tolerance policy for aphids and thrips. Our first line of defense is Captain Jack's Dead Bug Brew OMRI listed organic spray and neem oil. If needed, we spot treat with pyrethrins.

Plants that show persistent virus symptoms are culled. We also cull stunted or sickly plants with no obvious viral leaf patterns.

We do not pay for virus testing on our plants. If provided, we complete virus testing as directed by our WSDA inspector.

We regularly sanitize our cutting tools. We host u-pick visitors in our u-pick dahlia field which is separate from our tuber production fields. We sanitize our cutting tools between each clump while dividing.

All plants exhibiting gall are culled. We dig out and dispose of dirt from the location of the plant with gall followed by a minimum of 6 months of solarization.