We're so sorry to hear you are unhappy with your tuber.

Packaging error? Missing or wrong tubers? Please email help@idlewildblooms.com

Package lost? Package damaged during shipping? Please email help@idlewildblooms.com

Would you like to submit a photo to our Dahlia Tuber Triage?

Our dahlia tuber experts will take a look and let you know what might be wrong with your tuber. If the tuber is in bad shape we can proceed to a refund request.

Click here to check in for Dahlia Tuber Triage.

Would you like to request a refund?

NOTICE: Posting photos of your tubers on social media will void your refund request. Please contact us directly about all tuber concerns. We will happily evaluate photos of your tubers.

If you receive a tuber that is in poor condition, you may request a refund within the first 24 hours of delivery. Please note, this is not 24 hours from when you open the package, it is 24 hours from when USPS reports the package was delivered, as noted by shipping tracking data. We highly recommend you open and inspect your order immediately.

In order to receive a refund you must submit this form within that 24 hour period, and include a photo. Click here to submit the refund request form.

Once we receive the form, we will send you an email with next steps and you will repackage the tuber and send it back to us. You do not need to mail it within the 24 hours. Once we receive the returned tuber, we will issue your refund.

A Reminder of our Refund Policies

24 hours after delivery, all sales are final. We do not offer refunds or replacements for any purchases after 24 hours. This includes but is not limited to the following scenarios:

• We do not refund/replace tubers or cuttings that shrivel, rot or die before planting.
  
• We do not refund/replace tubers or cuttings that rot/die in the ground.
  
• We do not refund/replace tubers or seeds that don't sprout.
  
• We do not refund/replace tubers or cuttings that grow stunted.
  
• We do not refund/replace tubers or cuttings that don't bloom.
  
• We do not refund/replace tubers or cuttings that exhibit disease.

We Sell Small Tubers

We sell tubers that are at least the size of the AA battery. Please do not purchase from us if you are not okay with this size. As long as a tuber has an eye, an intact neck and a body, it has everything it needs to grow a full plant. Tiny tubers grow just as well as large tubers. We cut all large tubers down to approximately 6 inches long so they can fit in our shipping boxes. This does not affect their ability to grow.

We Sell Ugly Tubers

Let’s face it, tubers are ugly. They grow in the dirt. They can be soft, hard, wrinkly, smooth, twisty, straight, stained and hairy. We have experience handling, dividing and planting tens of thousands of tubers and know exactly what is normal/healthy and what is not. You will receive ugly tubers from us. This may also include peeling skin, end cuts, puffed lenticels and slight body damage. Please do not purchase from us if you are not okay with ugly tubers.

We Sell Tubers With Dormant Eyes

You will receive tubers from us with the following types of eyes. Like humans, dahlia tuber varieties naturally wake up at different times. We circle eyes on tubers so it's easier for you to see them.

• Dormant eyes: these are still asleep and look like a crack, pimple or blemish on the crown. They will wake up given the right environment.
  
• Awake eyes: these are beginning to open and resemble a tiny pearl. Eyes can be white, green, pink, purple or red.
  
• Sprouted eyes: a full sprout developing out of an eye. Sprouts can be white, green, pink, red or purple.

We Sell Every Tuber We Deem Plantable

We divide thousands of tubers every single year. Every tuber we ship has been deemed "plantable" and if we don't sell it to you, we plant it in our own field. Every year our field is booming with the smallest, wrinkliest and ugliest tubers in our stock. Some varieties naturally make more ideal tubers than others. Typically the most expensive varieties have the worst tubers.